FAQs
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Frequently Asked Questions
Are you a trade company or a manufacturer?
We are a professional manufacturer with our own production facilities and quality inspection system.
What is your warranty period?
Our standard warranty is **12 months or 2,000 working hours**, whichever comes first.
Can you provide OEM/ODM services
Yes. We offer logo customization, configuration adjustment, and color customization.
Do you provide spare parts?
Yes, we supply original spare parts and provide long-term after-sales support.
What are your payment terms?
T/T 30% deposit + 70% balance before shipment. L/C is also acceptable for large orders.